I have to admit, that's one of the reasons I've only generally used paid software in recent years, because I know I'll actually get decent support for it. Whereas for free software, you tend to rely more on volunteer and forum/community support, which is nowhere near as timely or useful. That's not saying I don't like getting support from a support forum, I just don't like to rely on it for critical things like when my site goes down or crashes since it could take weeks or months longer to resolve than it would if I had an official helpline or ticket system to rely on. I've used free solutions. I use free forums to discuss things like fan games and mods and other stuff, and they just take too long to resolve critical problems. It's not something you can avoid, these people are just volunteers giving up their free time to help people. But I wouldn't want to rely on it for a critical website or anything that involves my money. I also like the guarantee of timely updates, which is more likely with paid software since the developers livelihoods and career depends on it. It's just too easy to walk away from a free project and consider it too much work. Does anyone agree with this?