I've been trying to help a user get her avatar set up, and last night had her email me the file so I could figure out the problem. She sent me a five megabyte PHP file; at first I thought she must have misunderstood and saved the page the image was on, so I made the mistake of trying to open it. After I recovered from that, I thought it must be a TIFF or BMP, and tried changing the extension and opening it in Photoshop and PSP. No dice. I asked her for more information about how she was viewing the file on her own computer, and she said it was in Microsoft Greetings Workshop. Does anyone know how I can direct this lady to save her image in a usable format?