500 server errors

Discussion in 'Admin Talk Support & Feedback' started by Brandon, Jun 7, 2013.

  1. Brandon

    Brandon Regular Member

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    So I woke up today to reports that the site has had some server errors.
    I contacted the host this morning and the "rebooted the services" but I see it's still happening with the alerts and trying to upload images. I see the vb5connect site is down as well :(

    I'm aware of the issue and I'm looking into it, sorry for the inconvenience this has caused some of you.
     
  2. Liam W

    Liam W The best of the best ;)

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    The vb5connect site was up a few minutes ago, for me at least...

    Very peculiar indeed!
     
  3. ragtek

    ragtek Regular Member

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    nothing in error log
     
  4. Liam W

    Liam W The best of the best ;)

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    The only thing I'm thinking if is a PHP error, such as a memory limit error or something.

    On my VPS, if I disable error reporting for PHP, a 500 error is frown in the event of a fatal error.
     
  5. Brandon

    Brandon Regular Member

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    That's exactly what the host is saying.. a memory limit
    lets see if I can attach images now

    icon.png
     
  6. Brandon

    Brandon Regular Member

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    I'm going to be away from the pc for a few hours, I've disabled some of the plugins we had which will hopefully help.
    I'll be back in about 4 hours, please contact me on Twitter if you have any issues and need to get a hold of me. www.twitter.com/brandonsheley/

    thanks
     
  7. Dan Hutter

    Dan Hutter aka Big Dan

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    I've been getting them semi-frequently late night (1-4 am EDT). Usually a page refresh loads the page.
     
  8. Liam W

    Liam W The best of the best ;)

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    I haven't had any more, and I miss the shout/chat-box :(

    Please re-enable the shoutbox addon!
     
  9. Brandon

    Brandon Regular Member

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    I'm guessing the shoutbox is what was causing it the memory issues to be honest. I'm going to leave it disabled on here for now. On that note we may open up an Off Topic forum for the general chat since we don't have anything for that now.
     
  10. Liam W

    Liam W The best of the best ;)

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    Or you could increase the memory limit...

    But why would the shoutbox be running on all pages?
     
  11. Brandon

    Brandon Regular Member

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    It was only running on the home page and the /chat page ;)
     
  12. maksim

    maksim Regular Member

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    What is hte memory limit you are running now? Is this a server you control? Or shared hosting and the host is limiting the memory.

    This is one of those issues with mod's though. Who knows exactly how good it is. Usually mods are the ones that cause massive slow downs and errors as they may not be designed to work with other things on the system.

    Increasing the memory limit is not always the answer. The question is... why does it require so much? Increasing the memory limit may solve the issue right now, but may cause more issues and slower performance down the road.

    Keep at it Brandon. Make it work. =)
     
  13. Big al

    Big al Regular Member

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    Keep up the good work Brandon. :)
     
  14. Big al

    Big al Regular Member

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    I just got the server error again. So it is still a little flacky.

    After dealing with VB5, did you remember to disinfect your keyboard before working on here? ;)
     
  15. maksim

    maksim Regular Member

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  16. maksim

    maksim Regular Member

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    Something I noticed. Current stats.

    Online now: 96 (members: 7, guests: 89)

    This is a bit out of historical norm? Getting spam attacked? This would increase the load server.

    Are you on shared? vps?
     
  17. maksim

    maksim Regular Member

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    Whats the server load?
     
  18. Brandon

    Brandon Regular Member

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    I'm watching things, keep reporting if you get the 500 error again.

    Thanks

    oh.. I'm sure I'm on a VPS, we have about 2 gigs of memory
     
  19. Liam W

    Liam W The best of the best ;)

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    You don't know what you're on :O

    I'm assuming it's a managed server? You should change the memory limit, but what is it currently set at (if it is WHM you can find out in there)?
     
  20. maksim

    maksim Regular Member

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    PHP mem limit, the , memory you allow PHP to run scripts.
     
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