How do you handle bad members ?

Members you know for a long time and who come online each day on your forum but one day someting goes wrong and they insult someone, and do it again after you told them to keep calm. What do you do ?

 

If they arent listening to private messages I would dish out an infraction eventually and if they still kept on going ban them either temporarily for a week or permanently.

 

Hum I thought you were talking about me

 

A warning and 3 day suspension.

 

Never ban posters permanently, ban them indefinitely. It allows the chance of redemption and return to the forum without having to back-track on a permanent ban. Only spammers get permanent bans in any of my forums.