Is PayPal a Reliable Payment Processor?

Discussion in 'Web Development and Programming' started by Monster, Sep 10, 2010.

  1. Monster

    Monster Admin Talk Staff

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    Today, I came about this news item on Slashdot, and I wondered if PayPal is reliable.

    What are people's experiences with PayPal from a merchant/business point of view? Is it a trustworthy service?

    I have no plans to set up a business that uses PayPal currently, but I'm curious in case I need a payment processor in the future.
     
  2. Juster

    Juster Regular Member

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    I have mostly positive experiences, but would not use it as main processor. As extra service it is perfect, but that is all. The downside is the dispute service. When a customer starts one, most of the times they will get a refund and you loose your money. You as mechandiser must prove you delivered the goodes, which is good when you deliver solid goods. If you deliver services etc it is harder to prove.
    Also, contacting is a cold service. Not very personal and by mail not fast.
    The transfers are fast, specialy when you use a bankaccount/cc, very ideal. But to transfer to your own bank cost a bit too much imho.

    So yes, I am positive, but it sure is not perfect.
     
  3. elena

    elena Regular Member

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    as i know PayPal today is the most popular resourse in the world in its niche, i dont use it bu my friends do, they ? satisfied, have no problems.
     
  4. Dan Hutter

    Dan Hutter aka Big Dan

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    My experience is 95% positive. The only real issue I've had is when I lost my wallet and claimed my PayPal debit card lost. It took me almost a year to get a new one despite requesting it several times. That's unacceptable in my book. It was really more of an inconvenience than anything though since bank transfers are free for US customers and typically happen within 48 hours for me.
     
  5. Brandon

    Brandon Regular Member

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    I've been using paypal since 2003 & I like it.
    I've had 3 or 4 chargebacks, which isn't bad for the amount of time I've used it.
     

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